Last Updated on August 5, 2023 by ScreenPush
When it comes to enjoying seamless and reliable Wi-Fi connectivity in our homes or offices, eero has become a trusted brand. However, encountering a red light on your Eero device can be frustrating, as it indicates an underlying issue that requires attention. In this article, we will explore the common causes behind the Eero red light and provide practical troubleshooting steps to help you resolve connectivity problems. By following these steps, you can ensure that your Eero network operates smoothly, eliminating dead zones and delivering a consistent internet experience throughout your space. Let’s dive into the solutions that will get your eero back to its optimal performance in no time.
What is Eero Red Light
In the context of Eero devices, a red light typically indicates an issue or error that needs attention. The specific meaning of the red light can vary depending on the model of your Eero device, as different models may have slightly different LED light indicators. Here are a few common scenarios where a red light may appear on an Eero device:
- Initial setup: During the initial setup process of an Eero device, a red light may indicate that the device is not yet connected to the internet. In this case, you should ensure that the device is properly connected to your modem and that your internet connection is working correctly.
- Connection issue: If an Eero device loses its connection to the internet or encounters a network issue, it may display a red light. This could be due to a problem with the modem, the internet service provider, or the network configuration.
- Hardware issue: Sometimes, a red light could indicate a hardware problem with the Eero device. That could include issues with the power supply, internal components, or connectivity hardware.
How to fix Eero Red Light
Power cycle the Eero:
- Locate the power cable connected to your Eero device.
- Gently unplug the power cable from the Eero device.
- Wait for about 10 seconds to ensure a complete power cycle.
- Plug the power cable back into the Eero device firmly.
- Allow the device to boot up. The LED light should cycle through different colors during the boot-up process.
- Check if the LED light turns solid red or if it changes to a different color indicating normal operation.
Check the internet connection:
- Ensure that power is on and modem is functioning properly.
- Locate the Ethernet cable that connects your modem to the Eero device.
- Check both ends of the Ethernet cable to ensure they are securely plugged in.
- Try using a different Ethernet cable to rule out any cable-related issues.
- Restart your modem by unplugging its power cable, waiting for a few seconds, and plugging it back in.
- Wait for the modem to establish a stable internet connection.
- Once the modem is fully connected, check the LED light on your Eero device to see if it changes from red to a different color.
Verify the Eero placement:
- Ensure your Eero device is placed in an optimal location within your home.
- It should be positioned in an open area, away from obstructions like walls, furniture, or large electronic devices.
- Ensure there are no physical barriers that may hinder the wireless signal strength.
- If your Eero device is part of a mesh network, ensure that it is in range of the primary Eero device or the main gateway.
- Reposition your Eero device if necessary and monitor the LED light to see if it changes.
Reset the Eero:
- Locate the reset button on your Eero device. It is usually a tiny hole on the back or bottom of the device.
- Insert a paperclip or a similar object into the reset button and press and hold it for about 10 seconds.
- While holding the reset button, observe the LED light on the Eero device.
- After approximately 10 seconds, the LED light should start flashing yellow, indicating that the reset process has begun.
- Release the reset button and allow the Eero device to reset.
- Once the reset is complete, the LED light should cycle through different colors as the device boots up.
- Set up your Eero device using the Eero app or web interface again and check if the red light issue has been resolved.
Contact Eero support:
- If none of the above steps resolve the red light issue, it’s best to seek assistance from Eero customer support.
- Visit the Eero support website or refer to the documentation that came with your device for contact details.
- Explain the steps you have already taken to troubleshoot the issue.
- The Eero support team will provide specific guidance tailored to your situation and device.
In conclusion, a red light on your Eero device indicates an issue that needs attention. To resolve it, try power cycling, checking the internet connection, verifying device placement, resetting if required, or contacting Eero support. Addressing the red light ensures optimal performance and reliable Wi-Fi coverage. Consult official resources for device-specific instructions and personalized assistance. Enjoy uninterrupted connectivity with a properly functioning Eero network.